NOYA Boutique Cosmetics LLC
Last Updated: 18th March 2026

At NOYA Boutique Cosmetics LLC (“Noya”, “we”, “our”, or “us”), customer satisfaction is important to us. Due to the nature of cosmetics, beauty products, and hygiene-sensitive items, returns and refunds are subject to the conditions set out in this Return & Refund Policy.

This policy explains when returns, replacements, exchanges, store credits, and refunds may be accepted for products purchased through our website.

By placing an order on our website, you acknowledge and agree to this Return & Refund Policy.

1. General Policy

Because many of our products are personal care and hygiene-sensitive items, we do not accept returns simply because a customer changes their mind after purchase, unless otherwise required by applicable law.

However, we may accept returns, replacements, or refunds in limited circumstances, including where:

• the item delivered is damaged
• the item delivered is defective
• the wrong item was sent
• the item received is materially different from what was ordered

This policy is intended to protect both our customers and the integrity, safety, and hygiene of our products.

2. Return Eligibility

A product may be eligible for return, replacement, exchange, or refund only if:

• the product was delivered damaged
• the product received is incorrect
• the product is defective upon delivery
• the product received is materially different from the item ordered

To be eligible, the following conditions must be met:

• the return request must be submitted within 48 hours of delivery
• the product must be unused
• the product must be in its original condition
• the product must be returned, where reasonably possible, in its original packaging
• you must provide reasonable evidence of the issue, such as photographs of the item, packaging, and order details

We reserve the right to reject any return request that does not meet these conditions, except where otherwise required by applicable law.

3. Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items are generally non-returnable and non-refundable, unless they were delivered damaged, defective, or incorrectly:

• opened cosmetic products
• used makeup products
• opened lip products
• skincare, cosmetic, or beauty products that show signs of use, tampering, or alteration
• products returned without original packaging where the absence of packaging affects product integrity or verification
• items marked as non-returnable, final sale, promotional clearance, or otherwise excluded at the time of sale

Nothing in this section is intended to limit any rights you may have under applicable law in relation to defective or incorrectly supplied products.

4. Return Request Process

If you believe you have received a damaged, defective, incorrect, or non-conforming product, you must contact us within 48 hours of delivery at:

Email: info@noyaboutique.com

Please include the following:

• your order number
• your full name and contact details
• clear photographs of the product
• clear photographs of the outer packaging and shipping label
• a brief description of the issue

Once we receive your request, our team will review the information provided and may request additional details where necessary to assess the claim.

If your request is approved, we will provide instructions regarding the return, replacement, exchange, store credit, or refund process, as applicable.

5. Inspection and Approval

All returned items are subject to review and inspection before a return, replacement, exchange, or refund is approved.

We reserve the right to:

• verify the condition of the returned product
• reject claims where the item shows signs of use, misuse, damage caused after delivery, or handling inconsistent with normal inspection
• refuse a refund or replacement where the claim is unsupported or inconsistent with the evidence provided

Our decision will be made reasonably, based on the information available and the condition of the returned product.

6. Refunds

Where a refund is approved, the refund will be processed to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.

Approved refunds may be issued where:

• the item is defective
• the item is damaged on arrival
• the wrong item was delivered
• the item cannot be replaced and a refund is the appropriate remedy
• we cancel the order after payment has been taken

Refund processing times may vary depending on the payment provider, bank, or card issuer, but typically may take 5 to 10 business days after approval.

Shipping charges are generally non-refundable, except where the return, refund, or replacement is due to an error on our part or due to a defective, damaged, or incorrect item supplied by us.

7. Replacements and Exchanges

Where appropriate and subject to stock availability, we may offer:

• a replacement of the same item
• an exchange for the correct item
• another suitable remedy, such as store credit or refund

Replacements and exchanges are typically offered where:

• the wrong item was sent
• the item is defective
• the item arrived damaged

If a replacement item is unavailable, we may instead offer a refund or store credit at our discretion, subject to applicable law.

8. Return Shipping Costs

Where the return is due to:

• a damaged item
• a defective item
• an incorrect item sent by us
• an item materially different from the order

we may cover or reimburse reasonable return shipping costs, or arrange collection, where appropriate.

Where the return is requested for any other reason that we agree to accept on an exceptional basis, return shipping costs may be the responsibility of the customer.

This approach is aligned with the general principle that return or replacement costs may be borne by the seller where the reason for the return is attributable to the seller.

9. Items Damaged After Delivery

We are not responsible for product damage resulting from:

• misuse
• improper storage
• failure to follow product instructions
• allergic or sensitivity reactions not caused by a product defect
• normal wear and tear after delivery
• damage caused after the product has been opened, used, or handled improperly

Customers are responsible for reviewing ingredient information, warnings, and directions for use before applying any product.

10. Incorrect Delivery Information

Please ensure that your delivery address, contact number, and all order details are accurate before completing your order.

We are not responsible for failed deliveries, delays, losses, or additional costs resulting from incorrect or incomplete delivery information provided by the customer.

If an order is returned to us due to incorrect delivery information, re-delivery may be subject to additional shipping charges.

11. Refused Deliveries and Uncollected Orders

If a delivery is refused without valid reason, or if an order is not collected or accepted and is returned to us, we reserve the right to deduct any applicable delivery, return, handling, or restocking costs from any refund, to the extent permitted by applicable law.

This section does not apply where refusal is based on a legitimate issue with the goods, such as visible damage, defect, or incorrect supply.

12. Your Statutory Rights

Nothing in this Return & Refund Policy is intended to exclude, limit, or waive any rights that may apply to consumers under applicable law.

Where products are defective, damaged, or materially different from what was agreed, applicable law may provide remedies such as replacement, price adjustment, or refund depending on the circumstances. Official UAE sources also reflect protections for consumers and remedies where goods differ from what was agreed or are defective.

13. Contact Us

If you have any questions about this Return & Refund Policy, or if you would like to submit a return request, please contact us at:

NOYA Boutique Cosmetics LLC
Email: info@noyaboutique.com
Website: www.noyaboutique.com
Address: UAE, Dubai, Dubai Industrial City