Privacy Policy

NOYA Boutique Cosmetics LLC
Last Updated: 18th March 2026

NOYA Boutique Cosmetics LLC (“Noya”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, create an account, interact with us, or purchase products from our store.

This Privacy Policy is intended to provide a clear and transparent explanation of how we handle your personal information and the rights you may have in relation to that information.

By using our website, placing an order, creating an account, or otherwise interacting with us, you acknowledge that your personal information will be handled as described in this Privacy Policy.

1. Who We Are

NOYA Boutique Cosmetics LLC is the controller of your personal information for the purposes described in this Privacy Policy.

Controller: NOYA Boutique Cosmetics LLC
Email: info@noyaboutique.com
Website: www.noyaboutique.com
Registered Address: UAE, Dubai, Dubai Industrial City

If you have any questions about this Privacy Policy or about how we process your personal information, please contact us using the details above.

2. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide Directly

When you place an order, create an account, sign up for our newsletter, contact us, or otherwise interact with us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account login details
  • Order history
  • Customer service communications
  • Preferences, interests, or responses to surveys or promotions
  • Any other information you voluntarily provide to us

B. Payment Information

Payments made through our website are processed by secure third-party payment providers, including Ziina Payment Gateway. We do not store your full credit card or debit card details on our systems. We may receive limited transaction information such as:

  • Payment status
  • Transaction reference number
  • Partial card information where made available by the payment provider
  • Fraud prevention and verification information

C. Information Collected Automatically

When you browse our website, we may automatically collect certain technical and usage information, such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Website usage data
  • Pages visited
  • Time spent on pages
  • Clickstream data
  • Referral source
  • Date and time of access
  • Cookie identifiers and similar tracking data

D. Information from Third Parties

We may receive information about you from trusted third parties such as:

  • Payment service providers
  • Shipping and delivery partners
  • Marketing and advertising partners
  • Analytics providers
  • Social media platforms, where you interact with our brand through those services
  • Website platform providers, including WooCommerce

3. How We Use Your Information

We may use your personal information for the following purposes:

  • To process, fulfill, and deliver your orders
  • To manage your account and provide customer service
  • To send order confirmations, shipping updates, and transactional communications
  • To process returns, refunds, and exchanges
  • To verify and authenticate transactions
  • To detect, investigate, and prevent fraud, misuse, or unlawful activity
  • To improve our website, services, products, and customer experience
  • To personalize your shopping experience
  • To respond to your inquiries and requests
  • To send marketing communications where permitted by law or where you have opted in
  • To administer promotions, campaigns, loyalty programs, or giveaways
  • To comply with legal, tax, accounting, regulatory, and compliance obligations
  • To establish, exercise, or defend legal claims

4. Lawful Basis for Processing

Where required by applicable law, we rely on one or more of the following legal bases for processing your personal information:

  • Contract: where processing is necessary to perform a contract with you, such as fulfilling orders, processing payments, and delivering goods
  • Legal obligation: where processing is necessary to comply with legal or regulatory requirements
  • Legitimate interests: where processing is necessary for our legitimate business interests, including website improvement, analytics, fraud prevention, business administration, and customer support, provided such interests are not overridden by your rights
  • Consent: where you have given us consent, such as for receiving certain marketing communications or the use of certain non-essential cookies
  • Pre-contractual steps: where processing is necessary to take steps at your request before entering into a contract with you

5. Marketing Communications

If you subscribe to our newsletter or otherwise opt in to receive marketing communications, we may send you:

  • Product updates
  • Promotional offers
  • New collection announcements
  • Exclusive discounts
  • Loyalty program information
  • Event or campaign updates

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly. Withdrawing your consent will not affect the lawfulness of processing carried out before your withdrawal.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support website functionality, improve your browsing experience, analyze traffic, and, where permitted, personalize content and marketing.

Cookies may help us:

  • Remember your preferences
  • Keep you signed in to your account
  • Maintain shopping cart functionality
  • Understand how users interact with our website
  • Measure website performance
  • Personalize your experience
  • Deliver relevant advertising or marketing

Our website is operated using WooCommerce, which may use cookies and related technologies necessary for shopping cart functions, checkout, account login, and website performance. Some cookies are strictly necessary for the operation of the website and do not require consent where permitted by law. Other cookies, including analytics, personalization, and advertising cookies, may require your consent depending on your location and applicable law.

You can manage cookies through your browser settings and, where available, through our cookie banner or preference center. Please note that disabling certain cookies may affect website functionality.

7. Sharing Your Information

We do not sell or rent your personal information.

We may share your personal information with trusted third parties where necessary for the purposes described in this Privacy Policy, including:

  • Payment processors and payment service providers, including Ziina Payment Gateway
  • Shipping, fulfillment, and delivery companies
  • Website hosting providers
  • Website platform and e-commerce service providers, including WooCommerce
  • IT and security service providers
  • Analytics providers
  • Marketing and email communication platforms
  • Customer support platforms
  • Professional advisers such as lawyers, auditors, insurers, and accountants
  • Regulatory authorities, law enforcement, courts, or government bodies where required by law
  • Successors, acquirers, investors, or counterparties in connection with a merger, acquisition, restructuring, or sale of all or part of our business

We require service providers processing personal information on our behalf to protect such information and use it only for the services they provide to us and in accordance with applicable law.

8. International Data Transfers

Your personal information may be stored, transferred to, or processed in countries other than the country in which you are located, including where our service providers, technology providers, or partners operate.

Where required by applicable law, we take appropriate measures to safeguard international transfers of personal information, including contractual protections and other legally recognized transfer mechanisms.

By using our website or providing your information to us, you understand that your information may be transferred to and processed in jurisdictions with data protection laws that may differ from those of your country.

9. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including for:

  • Fulfilling orders and providing customer service
  • Maintaining your account
  • Complying with tax, accounting, legal, and regulatory obligations
  • Resolving disputes
  • Preventing fraud
  • Enforcing our terms and policies

The retention period may vary depending on the type of information and the reason it was collected. For example:

  • Order and transaction records may be retained for the period required under applicable accounting, tax, and legal obligations
  • Account information may be retained while your account remains active and for a reasonable period thereafter
  • Marketing information may be retained until you unsubscribe or withdraw consent
  • Cookie-related data may be retained according to the relevant cookie duration or platform settings

Where personal information is no longer required, we will delete, anonymize, or securely dispose of it in accordance with applicable law.

10. Data Security

We implement appropriate technical, organizational, and administrative measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access.

These measures may include secure hosting, restricted access controls, encryption where appropriate, payment security controls, and service provider due diligence.

However, no website, internet transmission, or data storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

11. Your Privacy Rights

Depending on your location and applicable law, you may have some or all of the following rights in relation to your personal information:

  • The right to request access to the personal information we hold about you
  • The right to request correction of inaccurate or incomplete information
  • The right to request deletion of your personal information in certain circumstances
  • The right to request restriction of processing in certain circumstances
  • The right to object to certain types of processing
  • The right to withdraw consent where processing is based on consent
  • The right to request transfer of your personal information in a portable format where applicable
  • The right to opt out of marketing communications
  • The right to lodge a complaint with a relevant data protection authority or regulator where applicable

To exercise your rights, please contact us at info@noyaboutique.com. We may request additional information to verify your identity before processing your request. We will respond in accordance with applicable law.

12. Third-Party Links and Services

Our website may contain links to third-party websites, plug-ins, or services that are not operated or controlled by us. We are not responsible for the privacy, security, or content practices of those third parties.

We encourage you to review the privacy policies of any third-party websites or services before providing personal information to them.

13. Children’s Privacy

Our website is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child in a manner inconsistent with applicable law, we will take steps to delete that information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, business operations, technologies, or legal requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice of material changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or the way your personal information is handled, please contact us at:

NOYA Boutique Cosmetics LLC
Email: info@noyaboutique.com
Website: www.noyaboutique.com
Address: UAE, Dubai, Dubai Industrial City