Shipping Policy

NOYA Boutique Cosmetics LLC
Last Updated: 18th March 2026

At NOYA Boutique Cosmetics LLC (“Noya”, “we”, “our”, or “us”), we are committed to delivering your orders in a safe, efficient, and timely manner. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

By placing an order on our website, you acknowledge and agree to this Shipping Policy.

1. Order Processing

Orders are typically processed within the following timeframes:

  • UAE orders: within 1 to 2 business days
  • orders placed on weekends or public holidays will generally be processed on the next business day

Order processing times are estimates only and may vary during peak periods, promotional campaigns, product launches, public holidays, or due to operational circumstances.

Processing time is separate from shipping and delivery time.

2. Delivery Timeframes

Estimated delivery timeframes after dispatch are as follows:

  • GCC orders: approximately 2 to 5 business days
  • international orders: approximately 5 to 10 business days, depending on destination, customs clearance, and courier operations

All delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to location, customs procedures, courier performance, weather conditions, regulatory checks, public holidays, or other factors beyond our reasonable control.

3. Shipping Coverage

We currently ship to locations made available at checkout. Shipping availability may vary depending on destination, courier coverage, product type, import restrictions, or operational considerations.

We reserve the right to restrict or decline shipping to certain countries, regions, or addresses at any time.

4. Shipping Fees

Shipping fees are calculated at checkout and may vary depending on factors such as:

  • delivery destination
  • shipping method selected
  • order weight or size
  • promotional offers or free shipping campaigns
  • applicable duties, taxes, or additional handling requirements where relevant

Any applicable shipping charges will be displayed before you complete your purchase.

From time to time, we may offer free shipping promotions or discounted shipping offers, which will be subject to the terms of the relevant promotion.

5. Order Tracking

Once your order has been shipped, we may provide a tracking number by email, SMS, or other available communication method, where supported by the shipping provider.

Tracking updates are generated by third-party courier partners, and the availability, timing, and accuracy of such updates may depend on the courier’s systems and processes.

6. Shipping Address Accuracy

Customers are responsible for ensuring that all shipping details provided at checkout are accurate, complete, and current, including:

  • full recipient name
  • delivery address
  • contact number
  • email address
  • any relevant apartment, unit, or building information

We are not responsible for delivery issues, delays, losses, or additional charges resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If an order is returned to us due to incorrect address details or failed delivery caused by customer-provided information, re-delivery may be subject to additional shipping charges.

7. Customs, Duties, and Import Charges

For international orders, customs duties, import taxes, VAT, clearance fees, or other destination-country charges may apply depending on local laws and regulations.

Unless expressly stated otherwise at checkout, such charges are the responsibility of the customer. We are not responsible for delays, additional costs, or non-delivery arising from customs procedures or import restrictions in the destination country.

Customers are responsible for ensuring that the ordered products are permitted for import into the destination country.

8. Delivery Delays

While we aim to deliver orders within the estimated timeframes, delays may occur due to circumstances outside our reasonable control, including:

  • weather conditions
  • customs inspections or clearance delays
  • courier or logistics disruptions
  • incorrect delivery details
  • remote delivery locations
  • public holidays
  • force majeure events
  • high order volumes during promotions or seasonal periods

We appreciate your patience in such cases and will make reasonable efforts to assist with delivery-related inquiries.

9. Failed Delivery Attempts

If a delivery attempt fails due to customer unavailability, refusal to accept the shipment, or inability to access the delivery address, the courier may attempt re-delivery in accordance with its procedures.

If the order is returned to us after failed delivery attempts, refusal, or non-collection, we reserve the right to:

  • charge additional shipping fees for re-delivery
  • deduct applicable delivery and return costs from any eligible refund, to the extent permitted by applicable law
  • cancel the order where appropriate

This does not affect your rights in cases where the goods delivered are defective, damaged, or incorrect.

10. Risk and Title

Risk in the products generally passes to the customer upon delivery to the address provided in the order, unless otherwise required by applicable law.

Ownership of the products will pass once full payment for the order, including any applicable shipping charges, has been received and processed.

11. Damaged, Missing, or Incorrect Deliveries

If your order arrives damaged, incomplete, or incorrect, you must contact us within 48 hours of delivery at:

Email: info@noyaboutique.com

Please include:

  • your order number
  • clear photographs of the package and products
  • a brief description of the issue

Any such issues will be handled in accordance with our Return & Refund Policy.

12. Delivery Confirmation

Where tracking information or courier records indicate that an order has been delivered to the address provided by the customer, such delivery may be treated as completed, subject to any rights you may have under applicable law.

If you believe a delivery has been marked as delivered incorrectly, please contact us promptly so we can review the issue with the courier.

13. Contact Us

If you have any questions about this Shipping Policy or your order shipment, please contact us at:

NOYA Boutique Cosmetics LLC
Email: info@noyaboutique.com
Website: www.noyaboutique.com
Address: UAE, Dubai, Dubai Industrial City